Communicating Meaning is Prerequisite to Good Leadership

There are nearly as many definitions for leadership now as there are examples of poor leaders. Attempting to define such a concept is a challenge for many reasons, not the least of which is determining what qualities your definition should be built upon. Some definitions, for example, play up the need for charisma, assertiveness, and organization (personal qualities) while other definitions might lend weight to relationships as the vehicle through which leadership is accomplished.

“What will distinguish effective leadership…is not just the dissemination of information; it will be the ability to communicate meaning and to translate that meaning into responsible, ethical action.”

Although my personal definition of leadership has evolved over the years, one quality has remained constant: communication. Originally, I think I included communication as a personal skill necessary for someone to become a good leader. That seems rather obvious: of course a leader will need to be able to communicate a vision to followers, communicate progress towards that vision, and communicate what still needs to be done to accomplish it. And that’s just one side to the communication coin – the other being a need to listen to followers. Furthermore, the act of listening need not be a purely physical act; it will also require attentiveness and concern.

Recently, the role of communication in my definition of leadership has grown. Reading the Washington Post’s On Leadership column, I came across an essay which I thought expressed my view on the importance of communication. In an April 9, 2010 column, Katherine Tyler Scott discussed some of the leadership challenges facing the Episcopal church. A board member of the International Leadership Association and a Managing Partner of Ki ThoughtBridge, Scott succinctly summarizes some of the major 21st century issues the Episcopal church is facing and adroitly seizes upon the tools they will need to succeed. She writes,

“What will distinguish effective leadership…is not just the dissemination of information; it will be the ability to communicate meaning and to translate that meaning into responsible, ethical action.”

Scott wisely emphasizes the primacy of communication not just as a technical act – an item to be checked off a list – but as a  methodology to effecting impactful leadership. Good leadership, then, is a state of being, a relationship in the strictest sense of the word, which is born out of shared meaning. This shared meaning is fostered by an individual (a leader) for the purpose of motivating a group to action.

A Social Media Autopsy: A Eulogy for Bebo

or, Bebo: A Cautionary Tale

I am convinced that the study/observation/analysis of social media has been, to date, simply a prologue. Social media has been the “new frontier” which none of us have experienced before. Thus, most theories regarding it have largely been bald suppositions. This is not a bad thing: it is how the study of all subjects evolve. First, blind ignorance. Next, awareness. After awareness, curiosity. After curiosity, relentless pursuit of knowledge. Throughout it all, answers – even if they aren’t the final answers.

And while our disposition towards a subject changes, it must change also. In order to facilitate proper examination, we must see our subject in all its phases. Consider medicine, for example. Consider yourself a medical student. Do you think you could glean all you need to know about the human body just from work with infants? Could you learn how to treat the feverish symptoms of an adult simply by examining the hiccups of a child? No. For medicine to arrive at where it is today, we have studied humans of all ages and varieties – but especially, we have studied corpses.

So, does it not hold that we would need social media corpses in order to study what factors determine “healthy” social media? If so, we need not wait much longer. While I’ll grant you that some social media corpses littered the internet more than a decade ago, I suspect there will be distinct differences between social media sites which were born and died in virtual anonymity (read: no media attention, very little public awareness) (pun intended), versus those which matured in the spotlight and then faltered or became titans.

In an April 8, 2010 CNN Tech column, Mashable‘s Pete Cashmore observes that Bebo – the social networking site which has found broad acceptance in the UK – might soon some crashing down. More important to us – as consumers and technorati – is why? He suggests that innovation is the key.

James Robinson of The GuardiansObserver column seems to agree. He points out that Bebo’s unique visitors have fallen 45% in the last year and asks, why? Why has Bebo lost traction while Facebook and Twitter have gained it? Ultimately, he agrees with Cashmore: Bebo simply failed to be creative, therefore, it faltered.

Darwinism is certainly at work on the internet and this is exemplary evidence of that. Innovate, it seems, or go the way of Bebo.

This is a good warning to be heeded by companies large and small who wishes to establish an impactful online presence. After all, as Robinson points out, one of the major challenges facing social networks is that they are subject (i.e. they have subjected themselves to) the fickle desires of the viewer. Nowhere is this more poignant, because on the internet your competitor – or some beckoning distraction – is only a mouse click away.

Hikikomori – a digital recluse?

In the March 15, 2010 edition of Newsweek, Devin Stewart reports that “the estimated number of hikikomori” is burgeoning. Hikikomori, as it turns out, is the Japanese term for “shut-ins who have given up on social life.”

Stewart seems to suggest that this is related to the miserable economy, where Japan’s massive debt has contributed to just 14% of respondents reported feeling confident in Japan’s direction, according to an Ipsos/Reuters poll cited by Stewart. But, what if the economy is just a single contributor among many? And what if hikikomori are cropping up across the globe and not just in Japan?

As I read Stewart’s brief column, I couldn’t help but remember a March 2007 essay published in Harper’s where I first encountered Internet Addiction (“I was a Chinese Internet Addict.”) That essay discussed the phenomenon, likely to be added to the DSM-5, in which individuals become so obsessed with the internet that they lose touch with reality (I’m dramatizing, but only slightly). What of the people who give up on physically social lives, and opt for solely (or predominantly) digital ones?

This bears keeping in mind. As social media develops and becomes more pervasive – as comprehensive connection to a digital world becomes more facile, what do we stand to lose?

Email Addiction. Side-effects: Stupidity.

Way back in aught 08 (September 2008), I wrote about the building evidence for Internet addiction. The March 2010 Entrepreneur brings us an article by Joe Robinson  (“Email is Making You Stupid“) which explores several aspects of technological addictions – including the harmful side-effects.

This article suggests that the burgeoning amount of emails, instant messages, tweets, and texts we receive  are becoming a harmful and prohibitive cacophony of hyper-communication. So why can’t people reduce the amount of messages they send (and receive)? Well, they could be addicted (“e-compulsion”). In such instances researchers notice decreased attention spans, increased stress, and decreased productivity (Alarming statistics! Read the article).

The most frightful thing to consider? What if what we’re doing – emailing about – day-to-day really impacts our life in the long-term? Robinson brings to light an argument by Winifred Gallagher, authored of Rapt, that “humans are the sum of what they pay attention to: What we focus on determines our experience, knowledge, amusement, fulfillment. Yet instead of cultivating this resource, she says, we’re squandering it on ‘whatever captures our awareness.’ To truly learn something, and remember it, you have to pay full attention.”

As noted by Robinson, it pays to pay attention to attention.

[Blog] carefully, for you [blog] on my [goods or services?]

Bloggers beware! According to guidelines published by the FTC in October 2009, writing about goods or services – personally or professionally – makes you a target for investigation by the FTC. Your spidey-sense should tingle especially if you have received free goods or services which you then write about – unless you disclaim your “material connection” to the vendor (Disclaimer: I have received these FTC guidelines free over the internet).

Note an example of a blogging “no-no” which the FTC provides:

“Assume…the consumer joins a network marketing program under which she periodically receives various products about which she can write reviews if she wants to do so. If she receives a free bag of..new dog food through this program, her positive reviews would be considered an endorsement under the [new guidelines]” (60).

Does Google Make Us Stupid?

Does Google Make Us Stupid? Originally put forth by Nicholas Carr in the July/August 2008 issue of The Atlantic, this idea received a rebuttal one year later by Jamais Casico (“Get Smarter“) in that same publication. The next chapter in this debate is being written by experts responding to the Pew Research Center (“Does Google Make Us Stupid?“) – and the answer seems to be a resounding, “No.” 76% of respondents (internet experts) agreed that, “By 2020, people’s use of the internet has enhanced human intelligence; as people are allowed unprecedented access to more information they become smarter and make better choices. Nicholas Carr was wrong: Google does not make us stupid.”

Curiously, Janna Quitney Anderson and Lee Rainie, who authored the description of the survey, seemed to assume that just because experts suppose so, it will be true. To my eyes, Nicholas Carr isn’t wrong – yet. Only time will tell.

Capitalist 2.0

“80 to 90% of user-generated content on the web, including comments and questions, is created by less than 10% of web users,” according to Rubicon, a strategy and marketing consultancy [1]. The findings included in their most recent report must seem a breath of fresh air to  Jack Nielson, who predicted somewhat similar numbers two years ago [Link]. Together, these two models challenge the notion that material found online hardly represents society’s true sentiment, rather than just the views of a small number of energetic enthusiasts.


“…Man is Either a King or a Slave…”

As we draw open the blinds on each brand new year, our inboxes, mailboxes, and trips to the store are assaulted by self-help media. Didn’t get that job you wanted? Here’s how! Didn’t make as much money as you hoped? Here’s how! Want to improve your sex life? Your demeanor among friends? Your outlook on life?

It seems that with each new year, we feel increasingly qualified to wax from on high about the ultimate aims in life and the best (or only) methods to achieve them. Thanks to Brett McKay, Head Honcho at the Art of Manliness, I ran into a common sense turn-of-the-year approach. Where most self-help sources would start by accepting you weren’t at fault for achieving your goals, Mr. McKay acknowledges that the real reason for achieving anything less than what you intended comes down to one thing and one thing alone: discipline. I found his thoughts, captured in “The Secret to Becoming a Better Man in 2010,” to be refreshing.

What’s more, I ran into a passage (and an author) which I will never forget. As a corollary to his post, Mr. McKay directed readers to William George Jordan’s Self-Control, Its Kingship and Majesty, published in 1905. For your benefit, I include the most salient passage here:

“When a man fails in life he usually says, ” I am as God made me.” When he succeeds he proudly proclaims himself a ” self-made man.” Man is placed into this world not as a finality,— but as a possibility. Man’s greatest enemy is,—himself. Man in his weakness is the creature of circumstances; man in his strength is the creator of circumstances. Whether he be victim or victor depends largely on himself.

Man is never truly great merely for what he is, but ever for what he may become. Until man be truly filled with the knowledge of the majesty of his possibility, until there come to him the glow of realization of his privilege to live the life committed to him, as an individual life for which he is individually responsible, he is merely groping through the years…

With this broadening, stimulating view of life, he sees how he may attain his kingship through self-control. And the self-control that is seen in the most spectacular instances in history, and in the simplest phases of daily life, is precisely the same in kind and in quality, differing only in degree. This control man can attain, if he only will; it is but a matter of paying the price.

The power of self-control is one of the great qualities that differentiates man from the lower animals. He is the only animal capable of a moral struggle or a moral conquest.

Every step in the progress of the world has been a new “control.” It has been escaping from the tyranny of a fact, to the understanding and mastery of that fact. For ages man looked in terror at the lightning flash; to-day he has begun to understand it as electricity, a force he has mastered and made his slave. The million phases of electrical invention are but manifestations of our control over a great force. But the greatest of all “control ” is self-control.

At each moment of man’s life he is either a King or a slave. As he surrenders to a wrong appetite, to any human weakness; as he falls prostrate in hopeless subjection to any condition, to any environment, to any failure, he is a slave. As he day by day crushes out human weakness, masters opposing elements within him, and day by day re-creates a new self from the sin and folly of his past,—then he is a King. He is a King ruling with wisdom over himself. Alexander conquered the whole world except,— Alexander. Emperor of the earth, he was the servile slave of his own passions.

We look with envy upon the possessions of others and wish they were our own. Sometimes we feel this in a vague, dreamy way with no thought of real attainment, as when we wish we had Queen Victoria’s crown, or Emperor William’s self-satisfaction. Sometimes, however, we grow bitter, storm at the wrong distribution of the good things of life, and then relapse into a hopeless fatalistic acceptance of our condition.

We envy the success of others, when we should emulate the process by which that success came. We see the splendid physical development of Sandow, yet we forget that as a babe and child he was so weak there was little hope that his life might be spared…

We shut our eyes to the thousands of instances of the world’s successes,— mental, moral, physical, financial or spiritual,—wherein the great final success came from a beginning far weaker and poorer than our own.

Any man may attain self-control if he only will. He must not expect to gain it save by long continued payment of price, in small progressive expenditures of energy. Nature is a thorough believer in the installment plan in her relations with the individual. No man is so poor that he cannot begin to pay for what he wants, and every small, individual payment that he makes, Nature stores and accumulates for him as a reserve fund in his hour of need.

The patience man expends in bearing the little trials of his daily life Nature stores for him as a wondrous reserve in a crisis of life. With Nature, the mental, the physical or the moral energy he expends daily in right doing is all stored for him and transmuted into strength. Nature never accepts a cash payment in full for anything,—this would be an injustice to the poor and to the weak.

It is only the progressive installment plan Nature recognizes. No man can make a habit in a moment or break it in a moment. It is a matter of development, of growth. But at any moment man may begin to make or begin to break any habit. This view of the growth of character should be a mighty stimulus to the man who sincerely desires and determines to live nearer to the limit of his possibilities.

Self-control may be developed in precisely the same manner as we tone up a weak muscle,—by little exercises day by day. Let us each day do, as mere exercises of discipline in moral gymnastics, a few acts that are disagreeable to us, the doing of which will help us in instant action in our hour of need. The exercises may be very simple—dropping for a time an intensely interesting book at the most thrilling page of the story; jumping out of bed at the first moment of waking; walking home when one is perfectly able to do so, but when the temptation is to take a car; talking to some disagreeable person and trying to make the conversation pleasant. These daily exercises in moral discipline will have a wondrous tonic effect on man’s whole moral nature.

The individual can attain self-control in great things only through self-control in little things. He must study himself to discover what is the weak point in his armor, what is the element within him that ever keeps him from his fullest success. This is the characteristic upon which he should begin his exercise in self-control. Is it selfishness, vanity, cowardice, morbidness, temper, laziness, worry, mind-wandering, lack of purpose?—whatever form human weakness assumes in the masquerade of life he must discover. He must then live each day as if his whole existence were telescoped down to the single day before him. With no useless regret for the past, no useless worry for the future, he should live that day as if it were his only day,— the only day left for him to assert all that is best in him, the only day left for him to conquer all that is worst in him. He should master the weak element within him at each slight manifestation from moment to moment. Each moment then must be a victory for it or for him. Will he be King, or will he be slave?—the answer rests with him.”